Versatile Learning & Development Specialist with a strong foundation in education. Experienced in designing and delivering impactful training programs, improving onboarding processes, and aligning learning strategies with business goals. Known for bringing energy, adaptability, and a people-first mindset to every initiative. Proven ability to lead cross-functional collaboration, close skill gaps, and foster continuous growth in dynamic environments.

Tools and Technology Proficient in:

  • SalesForce

  • Pipeline Metrix

  • Adobe Premier Pro

  • Articulate Suite

  • Vimeo

  • HeyGen

  • Canva

  • Snagit

  • Microsoft Suite

  • Google Workspace

  • SharePoint

  • Various LMS

  • ChatGPT

Key Skills

  • Instructional Design

  • Curriculum Development

  • SDR/xDR Lifecycle

  • ICP Validation

  • Customer Outcomes

  • Communication and Presentation

  • Training Needs analysis

  • Team Leadership

  • Project Management

  • Learning Management Systems

Certifications/Leadership

  • Social Emotional Learning Certificate (SEL)

  • ELL Educator Certificate

  • Google Educator Certificate

  • Standard Teaching Certificate

  • Professional Learning

Education

Bachelor of Arts, May 2017

University of North Georgia

Dahlonega, Georgia

 

Master of Education- May 2022

University of West Florida

Pensacola, Florida

Professional Experience

Learning & Development Manager/ Program Manager

SNI Contracting | Full-Time | May 2021 – Present

  • Proficient in leveraging LMS platforms (Workday Learning and Cornerstone) and digital tools (Microsoft Teams, Google Workspace).

    • Designed and delivered engaging, learner-centered curricula, ensuring alignment with learning objectives and performance outcomes.

    • Managed Salesforce CRM to track learner progress, program adoption, and pipeline metrics, enabling data-driven decision-making and reporting.

    • Developed and monitored pipeline metrics to measure program effectiveness, driving a 20% improvement in course completion rates.

    • Collaborated cross-functionally with leadership and subject matter experts to validate ICPs and optimize outbound strategies for training outreach.

    • Led continuous improvement efforts by analyzing feedback and performance data, reducing onboarding time by 10%

 Learning & Development Specialist

SNI Contracting | May 2020 – May 2021

  • Supported the creation of onboarding materials and internal training guides.

  • Aided in LMS setup and content organization for scalable delivery.

  • Coordinated training sessions and tracked employee progress.

  • Contributed to early-stage development of company-wide learning strategy.

Sales Development Manager

Colonial Life | 2017 – 2020

  • Oversaw and coached a team of Sales Development Representatives (SDRs), driving performance through structured training and KPI accountability.

  • Developed and executed outbound SDR strategies, including cold outreach campaigns and multi-touch engagement plans, resulting in a 25% increase in qualified pipeline.

  • Implemented ICP (Ideal Customer Profile) validation processes to ensure precision targeting and improve lead quality, reducing churn by 15%.

  • Managed the XDR lifecycle, integrating advanced tools and workflows to streamline prospecting, engagement, and handoff to Account Executives.

  • Delivered measurable outcomes by aligning SDR activities with revenue goals, contributing to a 30% growth in closed-won opportunities.

  • Utilized Salesforce CRM for pipeline tracking, performance analytics, and reporting, ensuring transparency and actionable insights for leadership.

Secondary Educator

Baldwin County Schools | Aug 2017 – May 2019

  • Created inclusive, standards-based lesson plans to support student success.

  • Used formative and summative assessments to guide instruction.

  • Collaborated with faculty to enhance curriculum and classroom practices

  • Led extracurricular activities and student engagement programs.

  • Maintained effective communication with parents and stakeholders.

 Professional Softball Athlete

ASBA, NPF, USSSA | 2017 – 2023

  • Competed at the national level in elite professional softball leagues.

  • Proved discipline, teamwork, and leadership in high-pressure environments.

  • Balanced athletic career with academic and professional development.

  • Represented teams in media, community outreach, and promotional events.

  • Built resilience and adaptability through competitive performance.